Privacy policy
Privacy Policy
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing, or interact with Lightning Layers.
This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
1. Information We Collect
We may collect personal information from you when you visit our website, place an order, create an account, contact us, subscribe to emails, submit a custom request, or otherwise interact with our store.
The personal information we may collect includes:
- name
- email address
- phone number
- shipping address
- billing address
- order details
- payment information
- customer support messages
- custom order details, files, images, references, names, wording, measurements or instructions you provide
- website usage information, including cookies, device information, browser type, IP address and pages viewed
Payment information is processed securely by our payment providers. Lightning Layers does not directly store full credit card details.
2. How We Collect Information
We may collect personal information directly from you when you provide it to us, such as when you place an order, fill out a form, contact us, or submit custom order information.
We may also collect information automatically when you use our website, including through cookies, analytics tools, Shopify, payment providers and other store functionality.
Where practical, personal information is collected directly from you. Australian privacy guidance says personal information should be collected in a lawful and fair way, and from the individual where practical.
3. How We Use Your Information
We use your personal information to:
- process and fulfil orders
- create, produce and customise products
- ship orders and provide tracking information
- communicate with you about your order
- respond to questions, support requests or custom enquiries
- manage returns, refunds, damaged item claims or shipping issues
- operate, maintain and improve our website and store
- detect fraud, security issues or misuse of our website
- send marketing emails if you have opted in
- comply with legal, tax, accounting and regulatory obligations
We use personal information for the purpose it was collected, or for related purposes where permitted by law. The OAIC explains that organisations generally use or disclose personal information for the primary purpose it was collected, unless an exception applies.
4. Marketing Communications
If you subscribe to our email list or otherwise opt in to marketing, we may send you updates, offers, product news or promotional emails.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We will not sell your personal information to third parties for marketing purposes.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your personal information with trusted third parties where necessary to operate our business, fulfil orders, provide services, or comply with legal obligations.
These third parties may include:
- Shopify
- payment processors
- shipping carriers and delivery providers
- email marketing platforms
- analytics providers
- fraud prevention and security providers
- professional advisers, such as accountants or legal advisers
- government, regulatory or law enforcement bodies where required by law
We only share information as reasonably necessary for the relevant purpose.
6. International Disclosure
Some third-party services we use, including Shopify, payment providers, email platforms, analytics tools or cloud-based services, may store or process personal information outside Australia.
By using our website or purchasing from us, you acknowledge that your personal information may be transferred, stored or processed in countries outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure it is handled appropriately where required by law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support store functionality, improve your browsing experience, remember preferences, analyse website traffic, support checkout, and assist with marketing or advertising.
Cookies may collect information such as your device type, browser, IP address, pages viewed, time spent on the website and interactions with our store.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include using secure platforms, access controls, payment provider security, password protections and trusted service providers.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal, tax, accounting, fraud prevention and business record obligations.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
10. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Australian privacy law gives individuals a general right to access their personal information, subject to some exceptions. Australian privacy law also gives individuals the right to request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information.
To request access or correction, please contact us at:
We may need to verify your identity before processing your request.
11. Deleting Your Information
You may request that we delete your personal information where appropriate.
In some cases, we may need to retain certain information for legal, tax, accounting, dispute resolution, fraud prevention or business record purposes.
12. Privacy Complaints
If you believe your personal information has been mishandled, please contact us first so we can review and respond to your concern.
Please email us at:
Include your name, contact details and a clear description of your privacy concern.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
13. Third-Party Links
Our website may contain links to third-party websites, apps or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Children’s Privacy
Our website and products are not directed at children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date. Continued use of our website after changes are published means you accept the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
